FAQs

New Canaan Farms is proudly based in Utopia, Texas – a small town with big flavors nestled in the Texas Hill Country.

We’ve been crafting gourmet jams, salsas, and sauces since 1979, using small-batch recipes and high-quality ingredients.

Yes, we love visitors! We are open for visitors who would like to browse our product line from Tuesday - Friday, 2pm-4pm. Our team is always working super hard behind the scenes so unfortunately we cannot offer tours of the wider facility.  If you have a business enquiry, please call us on 1-800-727-5267 to set up an appointment.

Our products are all fruit, vegetable and herb focused, with a very high concentration of whole ingredients in every jar. We cook everything by hand in small batches, ensuring that a high level of attention and care goes into every product we make.

Yes! All our products are made in small batches right here in Utopia, Texas.

Most of our products are gluten-free, but please check individual product labels or our website for specific allergen information.

All of our jams, salsas and sauces are vegetarian, and most are vegan. Only our Bacon Pepper Relish contains meat.

Yes, we offer two no-added sugar jams, Natural Strawberry and Natural Peach.

No, we use pecans and almonds in some products. All kettles and cooking equipment is thoroughly steam-cleaned and sanitized between each cook but we are not a nut-free facility.

You can purchase our products directly from our website, select retailers across Texas, and gift stores and gourmet-focused specialty stores nationwide.

Yes! We offer beautifully packaged gift boxes that are perfect for holidays, birthdays, or corporate gifts.

Yes, we offer shipping throughout the continental U.S. Shipping rates and delivery times are calculated at checkout.

Most orders are processed within 2–3 business days. Delivery times vary based on location and shipping method selected. Please see our shipping policy tab for more details.

If you're not satisfied with your order, please contact us within 7 days of receiving your shipment. We’ll work to make it right with a replacement or refund, depending on the situation.

Yes, we work with retailers, gift shops, and boutiques across the U.S. Please visit our Wholesale page in our website footer to learn more.

Yes, subject to sufficient volumes, we are happy to offer private label at our regular wholesale rate.

We have a select number of companies that we partner with and our specialty is in helping small entrepreneurial businesses upscale their recipes to bring their products to market. Please contact Steve at steve@newcanaanfarms.com for more information.