Onion jam
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Main Street Utopia
282 Main Street
Utopia, TX 78884
We pride ourselves on the quality of our products and stand by every product we ship to our customers. Please contact us for any product or shipment
We do not accept returns of product we have shipped. However, we have a limited 15-day refund policy, which means you have 15 days after receiving your item to request a refund or exchange if the product we shipped to you is defective, damaged or not what was ordered. Please note that refund requests will need to include a description of the defective product with photos.
We will notify you once we’ve received your refund request and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please get in touch with us so that we can help you find out what’s going on
For orders over $60, we offer free ground shipping to a single delivery physical address in the contiguous United States (shipping to PO Boxes incurs a $5 surcharge). For all shipping, we use the best solution available for your address, and get your order out as fast as we can. We will never take longer than 3 business days to process your order and prepare it for shipment, and if you pay the premium for overnight shipment we strive (but do not guarantee) to prepare it and put it in the carrier’s hands within 24 hours. Very occasionally, we may experience delays due to supply chain constraints or other forces beyond our control. If we are not able to ship your order within five days of receipt, we will contact you to explain the timeline and offer you a refund if you prefer. Unfortunately, we are unable to hold individual orders for future ship dates.
We also provide the ability to break your order into multiple shipments and enter individual shipping addresses for those. Please note that the free shipping offer applies to each individual address, so you would need to spend more than the minimum in each separate shipment to qualify for free shipping.
If you have any questions or concerns about your order, a shipment, or a refund, we encourage you to call or email so we can handle it personally for you!
