Privacy Policy

Who we are

Our website address is: https://newcanaanfarms.com.

 

Comments

When visitors leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment or review, if you have a profile picture it will be visible to the public in the context of your comment or review.

 

Media

If you upload images to the website, for instance to leave a comment or review, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

 

Cookies

If you leave a comment or review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment or review. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

 

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.  We also share your data with our service providers to process and ship your orders.  We use your information only for the purpose of processing your order and shipping you our products.  We will never sell your data to any third party or service.

 

How long we retain your data

If you leave a comment or review, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where your data is sent

Visitor comments and reviews may be checked through an automated spam detection service.

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Refund Policy

We pride ourselves on the quality of our products and stand by every product we ship to our customers. Please contact us for any product or shipment

We do not accept returns of product we have shipped. However, we have a limited 15-day refund policy, which means you have 15 days after receiving your item to request a refund or exchange if the product we shipped to you is defective, damaged or not what was ordered. Please note that refund requests will need to include a description of the defective product with photos.

We will notify you once we’ve received your refund request and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please get in touch with us so that we can help you find out what’s going on

Shipping & Refunds

For orders over $60, we offer free ground shipping to a single delivery physical address in the contiguous United States (shipping to PO Boxes incurs a $5 surcharge). For all shipping, we use the best solution available for your address, and get your order out as fast as we can. We will never take longer than 3 business days to process your order and prepare it for shipment, and if you pay the premium for overnight shipment we strive (but do not guarantee) to prepare it and put it in the carrier’s hands within 24 hours. Very occasionally, we may experience delays due to supply chain constraints or other forces beyond our control. If we are not able to ship your order within five days of receipt, we will contact you to explain the timeline and offer you a refund if you prefer. Unfortunately, we are unable to hold individual orders for future ship dates.

We also provide the ability to break your order into multiple shipments and enter individual shipping addresses for those.  Please note that the free shipping offer applies to each individual address, so you would need to spend more than the minimum in each separate shipment to qualify for free shipping.

If you have any questions or concerns about your order, a shipment, or a refund, we encourage you to call or email so we can handle it personally for you!